---
title: "Error TM_0016: No manufactured terminal found for the given serial number"
description: This error occurs when the terminal has not been correctly linked to your merchant account during shipment from our warehouse. As a result, the system cannot find the terminal under your account when you attempt to register it.
---

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September 11, 2025

# Error TM\_0016: No manufactured terminal found for the given serial number

**Symptom**  
When trying to register a new terminal, you see the error:  
**TM\_0016: No manufactured terminal found for the given serial number.**

### What this means

This error occurs when the terminal has not been correctly linked to your merchant account during shipment from our warehouse. As a result, the system cannot find the terminal under your account when you attempt to register it.

---

### How to resolve it

1. **Contact Surfboard Support**.  
   Our operations team will assist in linking the terminal to your merchant account. You can write in the chat, email us at [support@surfboardpayments.com](mailto:support@surfboardpayments.com) or [create a ticket here »](https://support.surfboardpayments.com/kb-tickets/new)
2. **Wait for confirmation**.  
   This process usually takes only a couple of minutes.
3. **Register the terminal again**.  
   Once the linking has been completed, please try the registration process again. It should now succeed without errors.

---

### Important note

This is not an issue with the terminal hardware or your setup. It is purely an account-linking step that we will solve for you quickly.

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