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  1. Surfpay Help Center
  2. FAQ

FAQ

Frequently asked questions

Introduction

  • What devices does Surfpay Light support?
  • What is Surfpay?
  • What is Surfpay Light?
  • Why Surfpay?
  • Do you accept all card brands?
  • Is Surfpay an Electronic Cash Register (ECR) System?
See all 14 articles

Getting started

  • How do I create a Surfpay account?
  • How to accept card payments from customers?
  • How do I get access to the app?

Onboarding

  • Why does Surfpay KYC require my gift card details?
  • Why is KYC required?
  • What is the search functionality in KYC?
  • Why isn’t the search functionality showing my company?
  • What is PEP/RCA?
  • Who is a beneficial owner?
See all 16 articles

Subscription and fees

  • What are the main Terms and Conditions?
  • How will the Terms and Conditions be updated?
  • What is the per-transaction charge and how do I receive the details?
  • Where can I get a statement of fees (detailing charged fees for a specific period)?

Contact us

  • How do I contact support?
  • What are the possible support requests which are handled?
  • Is the support available 24/7?
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