FAQ

Introduction

• What is Surfpay?
• Why Surfpay?
• Do you accept all card brands?
• Is Surfpay an Electronic Cash Register (ECR) System?
• What is the technology used in Surfpay?
• What is PCI and EMV certification?

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Getting started

• How do I create a Surfpay account?
• How to accept card payments from customers?
• How do I get access to the app?

Onboarding

• Why does Surfpay KYC require my gift card details?
• Why is KYC required?
• What is the search functionality in KYC?
• Why isn’t the search functionality showing my company?
• What is PEP/RCA?
• Who is a beneficial owner?

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Subscription and fees

• What are the main Terms and Conditions?
• How will the Terms and Conditions be updated?
• What is the per-transaction charge and how do I receive the details?
• Where can I get a statement of fees (detailing charged fees for a specific period)?

Contact us

• How do I contact support?
• What are the possible support requests which are handled?
• Is the support available 24/7?