About the app

Payments and refunds

• Why is my transaction failing?
• Why is a transaction missing from the app?
• When will I see a transaction in my bank account?
• How do I conduct a refund for a Swish or cash purchase?
• How do I conduct a card refund?
• Where is my NFC located?

See all 12 articles

Transaction Data

• Can I export Swish reports?
• How do I view my sales tab?
• How can I get transaction reports and for what periods?

Digital receipt

• What are digital payment slips?
• How can I view the digital payment slip?
• How do I share the digital payment slip with the customer?

Account and settings

• What are the available settings options?
• How do I change each setting?
• How do I change the language?
• How do I login to my Surfpay account?
• What if I forgot my password?