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  1. Surfpay Help Center
  2. FAQ
  3. Onboarding

Onboarding

Completing the onboarding process

  • Why does Surfpay KYC require my gift card details?
  • Why is KYC required?
  • What is the search functionality in KYC?
  • Why isn’t the search functionality showing my company?
  • What is PEP/RCA?
  • Who is a beneficial owner?
  • What should I do if my type of business is not shown in the list?
  • Why did my signatory verification fail?
  • What is the time required for KYC completion?
  • How safe are my details in the KYC process?
  • Why can’t I create an account?
  • Why can’t I access my account?
  • How do I add another user to my account/company?
  • How do I change my contact information?
  • How do I terminate my account?
  • What is KYC?
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