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In-person Payments
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
In-person Payments
SurfPad
SurfTouch
Tap to Pay on iPhone
Troubleshooting & Security
Customer Guidance
Surfpay
General
Payments
Products
Troubleshooting
Payment methods
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Help center
In-person Payments
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
In-person Payments
SurfPad
SurfTouch
Tap to Pay on iPhone
Troubleshooting & Security
Customer Guidance
Surfpay
General
Payments
Products
Troubleshooting
Payment methods
In-person Payments
Terminal specific guides and FAQ articles
How to register your terminal
SurfPad
Download the SurfPad instruction manual
SurfPad at a glance
How do I accept payments with my SurfPad?
How do I connect SurfPad to WiFi or mobile network?
What does the status bar show?
What is the info screen?
I get a connection error screen
Connection errors
Payment errors
Card read errors
See more
SurfTouch
SurfTouch at a glance
Get started
Set up your SurfTouch
Accept payments in CheckoutX mode
Tap to Pay on iPhone
Which devices does Tap to Pay on iPhone work with?
Does using Tap to Pay on iPhone affect my device's battery life?
How do I get started with Tap to Pay on iPhone?
Does Tap to Pay on iPhone support transactions that require a PIN?
How do I know if a transaction was successful?
When a customer taps their card, the interface shows an error message 'Try another card' or 'Cannot read card'. What does this mean?
Which payment cards are supported by Tap to Pay on iPhone?
How do I use PIN Entry Accessibility for Tap to Pay on iPhone?
How do I keep my device secure when a customer enters their PIN?
How do I know if the customer’s payment card is contactless?
What if a contactless payment card isn’t being read?
When trying to use Tap to Pay on iPhone an iOS alert displays “Unable to Set Up Tap to Pay on iPhone - Remove one or more cards from Wallet and try again.” What does this mean?
What does it mean when a customer taps their card and the interface displays a “Try a Different Card” or “Unable to Read Card” error?
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