---
title: "SurfPrint: Get started"
description: It’s easy to get started. The SurfPrint terminal is pre-configured when you receive it with your merchant.
---

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1. [Help center](https://support.surfboardpayments.com/)
2. [In-person Payments](https://support.surfboardpayments.com/in-person-payments)
3. [SurfPrint](https://support.surfboardpayments.com/in-person-payments#surfprint)

June 18, 2025

# SurfPrint: Get started

## It’s easy to get started. The SurfPrint terminal is pre-configured when you receive it with your merchant.

Before you begin, please ensure that your package contains all necessary components, including the terminal, the charging cable, and other accessories. If anything appears to be missing or damaged, get in touch with our support team immediately.

🚨**Caution:**The terminal is equipped with security mechanisms designed to detect any tampering or alterations to its hardware. Even seemingly insignificant modifications, can set off these mechanisms, flagging the terminal as compromised. Once a device is marked as compromised, it is automatically blocked from further use as a security measure.

 

- [In-person Payments](https://support.surfboardpayments.com/in-person-payments#main-content)

    - [SurfPad](https://support.surfboardpayments.com/in-person-payments#surfpad)
    - [SurfTouch](https://support.surfboardpayments.com/in-person-payments#surftouch)
    - [SurfPrint](https://support.surfboardpayments.com/in-person-payments#surfprint)
    - [CheckoutX SoftPOS](https://support.surfboardpayments.com/in-person-payments#checkoutx-softpos)
    - [Tap to Pay on iPhone](https://support.surfboardpayments.com/in-person-payments#tap-to-pay-on-iphone)
- [Online payments](https://support.surfboardpayments.com/online-payments#main-content)

    - [Integration](https://support.surfboardpayments.com/online-payments#integration)
    - [Payment Page](https://support.surfboardpayments.com/online-payments#payment-page)
- [Payment methods](https://support.surfboardpayments.com/payment-methods)
- [Frequently asked questions](https://support.surfboardpayments.com/frequently-asked-questions)
- [Troubleshooting](https://support.surfboardpayments.com/troubleshooting#main-content)

    - [👉 Guide](https://support.surfboardpayments.com/troubleshooting#guide)
    - [🛑 Power & Boot Issues](https://support.surfboardpayments.com/troubleshooting#power-boot-issues)
    - [❌ Operational & Transaction Issues](https://support.surfboardpayments.com/troubleshooting#operational-transaction-issues)
    - [📱 Software & Firmware](https://support.surfboardpayments.com/troubleshooting#software-firmware)
    - [🛂 Security-Related Issues](https://support.surfboardpayments.com/troubleshooting#security-related-issues)
- [Get started](https://support.surfboardpayments.com/get-started)
- [General](https://support.surfboardpayments.com/general#main-content)

    - [Onboarding](https://support.surfboardpayments.com/general#onboarding)
    - [Payments](https://support.surfboardpayments.com/general#payments)
    - [Payouts and reports](https://support.surfboardpayments.com/general#payouts-and-reports)
    - [Security](https://support.surfboardpayments.com/general#security)
- [Surfboard Merchant Portal](https://support.surfboardpayments.com/surfboard-merchant-portal#main-content)

    - [Sales and reports](https://support.surfboardpayments.com/surfboard-merchant-portal#sales-and-reports)
    - [Stores and terminals](https://support.surfboardpayments.com/surfboard-merchant-portal#stores-and-terminals)
    - [Account and settings](https://support.surfboardpayments.com/surfboard-merchant-portal#account-and-settings)
- [Integrations](https://support.surfboardpayments.com/integrations#main-content)

    - [E-commerce plugins](https://support.surfboardpayments.com/integrations#e-commerce-plugins)
- [Account](https://support.surfboardpayments.com/account#main-content)

    - [Manage your account](https://support.surfboardpayments.com/account#manage-your-account)
- [Surfpay CheckoutX POS](https://support.surfboardpayments.com/surfpay-checkoutx-pos#main-content)

    - [General](https://support.surfboardpayments.com/surfpay-checkoutx-pos#general)
    - [Payments](https://support.surfboardpayments.com/surfpay-checkoutx-pos#payments)
    - [Products](https://support.surfboardpayments.com/surfpay-checkoutx-pos#products)
    - [Troubleshooting](https://support.surfboardpayments.com/surfpay-checkoutx-pos#troubleshooting)
    - [Cash register](https://support.surfboardpayments.com/surfpay-checkoutx-pos#cash-register)
- [Security](https://support.surfboardpayments.com/security)

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