--- title: "SurfPrint: Troubleshooting errors" description: "Please try to restart your terminal: If the issue persists: ⚠️ Note: If you are still facing trouble, please contact our support team for further assistance, at support.surfboardpayments.com or suppor" --- [Skip to content](https://support.surfboardpayments.com/surfprint/troubleshooting-errors#main-content) - [English](https://support.surfboardpayments.com/surfprint/troubleshooting-errors) - [Svenska](https://support.surfboardpayments.com/sv/surfprint/felsökning) English Show submenu for translations [Create a ticket](https://support.surfboardpayments.com/kb-tickets/new) [![surfboard-payments-logo@2x](https://support.surfboardpayments.com/hs-fs/hubfs/logos/surfboard-payments-logo@2x.png?width=157&height=40&name=surfboard-payments-logo@2x.png)](https://www.surfboardpayments.com/) Open main navigation Close main navigation - - [English](https://support.surfboardpayments.com/surfprint/troubleshooting-errors) - [Svenska](https://support.surfboardpayments.com/sv/surfprint/felsökning) English Show submenu for translations - [Create a ticket](https://support.surfboardpayments.com/kb-tickets/new) - [Merchant Portal](https://surfboardmerchant.com/) [Merchant Portal](https://surfboardmerchant.com/) Hi, how can we assist you? - There are no suggestions because the search field is empty. 1. [Help center](https://support.surfboardpayments.com/) 2. [In-person Payments](https://support.surfboardpayments.com/in-person-payments) 3. [SurfPrint](https://support.surfboardpayments.com/in-person-payments#surfprint) June 18, 2025 # SurfPrint: Troubleshooting errors ### **Unexpected error occurred** **Please try to restart your terminal:** 1. Press and hold the power button ![](https://support.surfboardpayments.com/hs-fs/hubfs/image-png-Jun-18-2025-08-35-20-1102-AM.png?width=32&height=17&name=image-png-Jun-18-2025-08-35-20-1102-AM.png) for a few seconds until the screen turns off 2. Wait for a few seconds, then press the power button ![](https://support.surfboardpayments.com/hs-fs/hubfs/image-png-Jun-18-2025-08-35-20-1102-AM.png?width=32&height=17&name=image-png-Jun-18-2025-08-35-20-1102-AM.png) again to turn it back on **If the issue persists:** 1. Carefully remove the battery from the terminal 2. Wait at least 30 seconds, then reinsert the battery 3. Turn the terminal back on ⚠️ **Note:** If you are still facing trouble, please contact our support team for further assistance, at [**support.surfboardpayments.com**](https://support.surfboardpayments.com) or [**support@surfboardpayments.com**](mailto:support@surfboardpayments.com) ### **Terminal registration errors** If you see a message saying **this terminal is already registered** or **this terminal doesn’t belong to this merchant** or **similar errors** while registering your terminal for the first time, contact support immediately. ### **Connection errors** Connection errors usually occur due to issues with the internet connection or hardware connectivity. Check your Wi-Fi connection and make sure your terminal is properly connected. If the problem persists, restart the terminal and try again. ### **Card read errors** Card read errors can happen when the card is not inserted or read properly or if there’s an issue with the card itself. Ensure that the card is clean, undamaged, and is being inserted correctly in the card reader. To try contactless payments again, wait a couple of seconds and then hold the card on the top of the terminal screen until the card is successfully read. ### **Payment errors** Payment errors could be due to various reasons including insufficient funds, network issues, or issues with the payment gateway. 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