Security Risk Information

These include:

Understanding Security Risks 

• Phishing Attacks: Fraudulent attempts to obtain sensitive information by pretending to be a trustworthy entity.
• Data Breaches: Unauthorized access to customer data.
• Man-in-the-Middle Attacks: Interception of communication between two parties to steal or alter information.
• Malware: Malicious software designed to disrupt, damage, or gain unauthorized access to systems. 
  

Common Security Risks

• Phishing: You may receive fake emails or messages prompting to enter your credentials on a counterfeit website.
• Weak Passwords: You should not keep easy-to-guess passwords that can be exploited by attackers.
• Unsecured Networks: You should not use payment services over public or unsecured Wi-Fi networks.
• Outdated Software: Using old versions of browsers or payment applications that lack the latest security updates. 
  

Preventive Measures

You are advised to:

• Verify Emails and Links: Always check the sender's email address and hover over links to see the actual URL before clicking.
• Use Strong Passwords: You should create complex passwords with a mix of letters, numbers, and symbols.
• Enable Two-Factor Authentication: You should add an extra layer of security by enabling two-factor authentication.
• Update Software Regularly: Ensure that all your applications, including browsers and payment apps, are up-to-date.
• Use Secure Networks: Avoid using public Wi-Fi for transactions; use a VPN if necessary.

Reporting Security Issues

If you encounter any suspicious activity or believe your account has been compromised, you should:

• Contact Support Immediately: Reach out to our support team via the contact information provided on our website, here in the chat or direct to support@surfboardpayments.com
• Provide Details: Give a detailed description of the issue, including any suspicious emails or messages received, and follow the instructions provided by our support team to secure your account.