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Help center
Troubleshooting
Troubleshooting
Something's not working? Hopefully you'll find answers here
Troubleshooting Steps
We cannot process payments
👉 Guide
Troubleshooting Your In-person Terminal – Getting Started
🛑 Power & Boot Issues
Terminal Does Not Turn On
Terminal Turns On but Doesn’t Boot Properly
❌ Operational & Transaction Issues
Terminal Freezes or Becomes Unresponsive
Common Error Messages
Payment Transaction Errors & Declines
📱 Software & Firmware
Terminal Registration Failed – Passcode/Screen Lock Not Enabled
🛂 Security-Related Issues
Security Risk Information
Customer Education and Awareness
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