You need to be aware of the types of security risks that can affect payment services.
These include:
Understanding Security Risks
- Phishing Attacks: Fraudulent attempts to obtain sensitive information by pretending to be a trustworthy entity.
- Data Breaches: Unauthorized access to customer data.
- Man-in-the-Middle Attacks: Interception of communication between two parties to steal or alter information.
- Malware: Malicious software designed to disrupt, damage, or gain unauthorized access to systems.
Common Security Risks
- Phishing: You may receive fake emails or messages prompting to enter your credentials on a counterfeit website.
- Weak Passwords: You should not keep easy-to-guess passwords that can be exploited by attackers.
- Unsecured Networks: You should not use payment services over public or unsecured Wi-Fi networks.
- Outdated Software: Using old versions of browsers or payment applications that lack the latest security updates.
Preventive Measures
You are advised to:
- Verify Emails and Links: Always check the sender's email address and hover over links to see the actual URL before clicking.
- Use Strong Passwords: You should create complex passwords with a mix of letters, numbers, and symbols.
- Enable Two-Factor Authentication: You should add an extra layer of security by enabling two-factor authentication.
- Update Software Regularly: Ensure that all your applications, including browsers and payment apps, are up-to-date.
- Use Secure Networks: Avoid using public Wi-Fi for transactions; use a VPN if necessary.
Reporting Security Issues
If you encounter any suspicious activity or believe your account has been compromised, you should:
- Contact Support Immediately: Reach out to our support team via the contact information provided on our website, here in the chat or direct to support@surfboardpayments.com
- Provide Details: Give a detailed description of the issue, including any suspicious emails or messages received, and follow the instructions provided by our support team to secure your account.