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Surfpay
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
Terminals
SurfPad
SurfTouch
Troubleshooting & Security
Customer Guidance
Surfpay
General
Payments
Products
Troubleshooting
Payment methods
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Help center
Surfpay
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
Terminals
SurfPad
SurfTouch
Troubleshooting & Security
Customer Guidance
Surfpay
General
Payments
Products
Troubleshooting
Payment methods
Surfpay
FAQ for the Surfpay POS app and the SurfpayOne terminal
General
Download the SurfpayOne instruction manual
Do I need an internet connection to use Surfpay?
What is NFC?
Where is my NFC located?
Does Surfpay work on iOS?
Is the support available 24/7?
What is the technology used in the Surfpay POS app?
In what countries is Surfpay available?
How do I see the VAT on my products in my reports?
What does Surfpay cost?
Can I use Surfpay as a private individual?
Does Surfpay cost anything if I don't use it?
Is there a commitment period on Surfpay?
See more
Payments
How do I accept contactless payments in Surfpay?
Is Surfpay an Electronic Cash Register (ECR) System?
Can I get end-of-day reports?
How do I conduct a card refund?
How long does it take for my customer to get money through a refund?
Can I use Surfpay to accept payments abroad?
How do I perform a return in Surfpay?
How is the amount presented in the app?
See more
Products
How do I manage VAT with Surfpay?
Troubleshooting
Why is my transaction failing?
Why is a transaction missing from the app?
What are the possible reasons for payment failures?
