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Surfpay
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Onboarding
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General
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Help center
Surfpay
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Account
Manage your account
Terminals
SurfPad
SurfTouch
Surfpay
General
Payments
Products
Troubleshooting
Surfpay
FAQ for the Surfpay POS app and the SurfpayOne terminal
General
Download the SurfpayOne instruction manual
Do I need an internet connection to use Surfpay?
What is NFC?
Where is my NFC located?
Does Surfpay work on iOS?
Is the support available 24/7?
What is the technology used in the Surfpay POS app?
In what countries is Surfpay available?
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Payments
How do I accept contactless payments in Surfpay?
Is Surfpay an Electronic Cash Register (ECR) System?
Can I get end-of-day reports?
How do I conduct a card refund?
How long does it take for my customer to get money through a refund?
Can I use Surfpay to accept payments abroad?
How do I perform a return in Surfpay?
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Products
How do I manage VAT with Surfpay?
Troubleshooting
Why is my transaction failing?
Why is a transaction missing from the app?
What are the possible reasons for payment failures?