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Surfpay
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
In-person Payments
SurfPad
SurfTouch
CheckoutX SoftPOS
Tap to Pay on iPhone
Troubleshooting
👉 Guide
🛑 Power & Boot Issues
❌ Operational & Transaction Issues
🛂 Security-Related Issues
Surfpay
General
Payments
Products
Troubleshooting
Cash register
Payment methods
Online payments
Integration
Security
Back to home
Help center
Surfpay
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
In-person Payments
SurfPad
SurfTouch
CheckoutX SoftPOS
Tap to Pay on iPhone
Troubleshooting
👉 Guide
🛑 Power & Boot Issues
❌ Operational & Transaction Issues
🛂 Security-Related Issues
Surfpay
General
Payments
Products
Troubleshooting
Cash register
Payment methods
Online payments
Integration
Security
Surfpay
FAQ for the Surfpay POS app and the SurfpayOne terminal
General
Download the SurfpayOne instruction manual
Do I need an internet connection to use Surfpay?
What is NFC?
Where is my NFC located?
Does Surfpay work on iOS?
Is the support available 24/7?
What is the technology used in the Surfpay POS app?
In what countries is Surfpay available?
How do I see the VAT on my products in my reports?
What does Surfpay cost?
Can I use Surfpay as a private individual?
Does Surfpay cost anything if I don't use it?
Is there a commitment period on Surfpay?
See more
Payments
How do I accept contactless payments in Surfpay?
Can I get end-of-day reports?
How do I conduct a card refund?
How long does it take for my customer to get money through a refund?
Can I use Surfpay to accept payments abroad?
How do I perform a return in Surfpay?
How is the amount presented in the app?
See more
Products
How do I manage VAT with Surfpay?
Troubleshooting
Why is my transaction failing?
Why is a transaction missing from the app?
What are the possible reasons for payment failures?
Cash register
Is Surfpay an Electronic Cash Register (ECR) System?
How do I activate the Surfpay cash register?
How to use the Surfpay cash register
How do I unsubscribe from the cash register?
