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Troubleshooting
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Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
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Manage your account
In-person Payments
SurfPad
SurfTouch
CheckoutX SoftPOS
Tap to Pay on iPhone
Troubleshooting
👉 Guide
🛑 Power & Boot Issues
❌ Operational & Transaction Issues
🛂 Security-Related Issues
Surfpay
General
Payments
Products
Troubleshooting
Payment methods
Online payments
Integration
Security
Back to home
Help center
Troubleshooting
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
In-person Payments
SurfPad
SurfTouch
CheckoutX SoftPOS
Tap to Pay on iPhone
Troubleshooting
👉 Guide
🛑 Power & Boot Issues
❌ Operational & Transaction Issues
🛂 Security-Related Issues
Surfpay
General
Payments
Products
Troubleshooting
Payment methods
Online payments
Integration
Security
Troubleshooting
Something's not working? Hopefully you'll find answers here
Troubleshooting Steps
We cannot process payments
👉 Guide
Troubleshooting Your In-person Terminal – Getting Started
🛑 Power & Boot Issues
Terminal Does Not Turn On
Terminal Turns On but Doesn’t Boot Properly
❌ Operational & Transaction Issues
Terminal Freezes or Becomes Unresponsive
Common Error Messages
Payment Transaction Errors & Declines
🛂 Security-Related Issues
Security Risk Information
Customer Education and Awareness
