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Help center
General
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Account
Manage your account
Terminals
SurfPad
SurfTouch
Surfpay
General
Payments
Products
Troubleshooting
General
Find more information about Surfboard Payments and our services
Onboarding
Who is a beneficial owner?
How safe are my details in the KYB process?
Why isn’t the search functionality showing my company?
Why is KYB/onboarding required?
What is PEP/RCA?
What should I do if my type of business is not shown in the list?
What is the time required for KYB/Onboarding completion?
Why do you require my gift card details?
See more
Payments
Do you accept all card brands?
What are digital payment slips?
How do I share the receipt or digital payment slip with the customer?
What's the difference between a digital receipt and a digital payment slip?
Payouts and reports
How can I get transaction reports and for what periods?
When will I see a transaction in my bank account?
What is the per-transaction charge and how do I receive the details?
Where can I get a statement of fees (detailing charged fees for a specific period)?
Security
What is PCI and EMV certification?
How will the Terms and Conditions be updated?