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Sales and reports
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E-commerce plugins
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Manage your account
In-person Payments
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Troubleshooting
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🛑 Power & Boot Issues
❌ Operational & Transaction Issues
🛂 Security-Related Issues
Surfpay
General
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Products
Troubleshooting
Cash register
Payment methods
Online payments
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Help center
General
Frequently asked questions
General
Onboarding
Payments
Payouts and reports
Security
Surfboard Merchant Portal
Sales and reports
Stores and terminals
Account and settings
Integrations
E-commerce plugins
Account
Manage your account
In-person Payments
SurfPad
SurfTouch
CheckoutX SoftPOS
Tap to Pay on iPhone
Troubleshooting
👉 Guide
🛑 Power & Boot Issues
❌ Operational & Transaction Issues
🛂 Security-Related Issues
Surfpay
General
Payments
Products
Troubleshooting
Cash register
Payment methods
Online payments
Integration
Security
General
Find more information about Surfboard Payments and our services
Onboarding
Who is a beneficial owner?
How safe are my details in the KYB process?
Why isn’t the search functionality showing my company?
Why is KYB/onboarding required?
What is PEP/RCA?
What should I do if my type of business is not shown in the list?
What is the time required for KYB/Onboarding completion?
Why do you require my gift card details?
Can I transfer a contract when I start a new business?
See more
Payments
Do you accept all card brands?
What are digital payment slips?
How do I share the receipt or digital payment slip with the customer?
What's the difference between a digital receipt and a digital payment slip?
Is there any minimum or maximum amount?
How do you process currencies?
See more
Payouts and reports
How can I get transaction reports and for what periods?
When will I see a transaction in my bank account?
What is the per-transaction charge and how do I receive the details?
Where can I get a statement of fees (detailing charged fees for a specific period)?
Security
What is PCI and EMV certification?
How will the Terms and Conditions be updated?
