If you are experiencing issues when trying to perform a transaction, please try the following actions
If you are experiencing issues when trying to perform a transaction, please try the following actions:
For the Surfpay POS app on your smartphone:
- Log out from Surfpay.
- Go to Play Store → Surfpay POS → Uninstall → Install
- Log in to Surfpay POS
- Click "Register terminal".
- If you receive an error message, click at the bottom to Reinstall the PIN app and follow the steps including allowing permissions.
For the SurfpayOne terminal
- Quit the app by pressing "Quit app" on the bottom of the home screen.
- Restart the terminal by long press the On/Off button on the right-hand side of the terminal, until you see "Restart" as an option.
- After restarting the terminal, start the app again by pressing "Accept payments".
You should now be able to accept payments again. If the issue still remains, contact support for further assistance.