Why is my transaction failing?

If you are experiencing issues when trying to perform a in-person transaction, please try the following actions:

For the CheckoutX POS app on your smartphone:

Close the app.
Go to Google Play Store or Apple App Store → CheckoutX Surfpay POS → Uninstall → Install
Open the app
Click "Register terminal".
Login to your Surfpay account at surfboardmerchant.com and register the terminal with the code visible on the screen

You should now be able to accept payments again. If the issue still remains, contact support for further assistance.

If you are experiencing issues when trying to perform a transaction, please try the following actions