Terminal Does Not Turn On

This guide provides step-by-step troubleshooting instructions to help you diagnose and resolve the issue quickly.

When to Use This Guide

Use this guide if you encounter any of the following:

• The terminal shows no signs of life (no lights, display, or sound)
• The power button appears unresponsive
• There’s no reaction when attempting to turn the device on

Possible Causes

Before diving into the steps, consider these common causes:

• Power Source Issues: The outlet may be inactive, or the power cable/charger might be damaged.
• Battery Problems: The terminal’s battery may be fully discharged, defective, or improperly connected.
• Hardware Malfunction: Internal components or connections could be failing.
• Environmental Factors: Extreme temperatures or moisture may affect the terminal’s ability to start.

Step-by-Step Troubleshooting

1. Verify the Power Source

• Check the Outlet:
  • Ensure the outlet you’re using is functioning by testing it with another device (e.g., a lamp or phone charger).
  • If using a Surfboard charger stand, try plugging the terminal directly into the wall outlet.
• Inspect the Power Cable & Charger:
  • Confirm that the cable is firmly connected to both the terminal and the power adapter.
  • Look for any visible signs of damage such as fraying or bent connectors.
  • If available, try using an alternative compatible power cable or charger.

2. Examine the Battery (if applicable)

• Battery Charge:
  • If your terminal uses a rechargeable battery, connect it to a reliable power source and allow it to charge for at least 30 minutes.
  • Verify that the battery indicator (if present) shows charging activity.
• Battery Connection:
  • For devices with removable batteries, power down (if possible), remove the battery, then reinsert it securely.
  • Check for any corrosion or dirt on the battery contacts and clean them gently if needed.
  • Place the battery on a flat surface to ensure it is sitting evenly and is not bulging or concave.

3. Perform a Hard Reset

• Reset Procedures:
  
  • Hold down the power button for 10–15 seconds to see if the terminal responds.
  • Take out the battery and then securely place it back into its compartment.

4. Check for Environmental Factors

• Temperature & Humidity:
  • Ensure the terminal is in an environment within the recommended operating temperature range.
  • Allow the device to cool down if it appears overheated, then try powering it on again.

5. Inspect for Physical Damage

• External Examination:
  • Look over the terminal for any signs of impact, water damage, or loose components.
  • If the terminal has suffered a drop or physical shock, internal hardware issues may require professional inspection.