---
title: Terminal Does Not Turn On
description: This guide provides step-by-step troubleshooting instructions to help you diagnose and resolve the issue quickly.
---

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February 10, 2025

# Terminal Does Not Turn On

## This guide provides step-by-step troubleshooting instructions to help you diagnose and resolve the issue quickly.

#### When to Use This Guide

Use this guide if you encounter any of the following:

- The terminal shows no signs of life (no lights, display, or sound)
- The power button appears unresponsive
- There’s no reaction when attempting to turn the device on

#### Possible Causes

Before diving into the steps, consider these common causes:

- **Power Source Issues:** The outlet may be inactive, or the power cable/charger might be damaged.
- **Battery Problems:** The terminal’s battery may be fully discharged, defective, or improperly connected.
- **Hardware Malfunction:** Internal components or connections could be failing.
- **Environmental Factors:** Extreme temperatures or moisture may affect the terminal’s ability to start.

---

### Step-by-Step Troubleshooting

### 1. Verify the Power Source

- **Check the Outlet:** 
    - Ensure the outlet you’re using is functioning by testing it with another device (e.g., a lamp or phone charger).
    - If using a Surfboard charger stand, try plugging the terminal directly into the wall outlet.
- **Inspect the Power Cable & Charger:** 
    - Confirm that the cable is firmly connected to both the terminal and the power adapter.
    - Look for any visible signs of damage such as fraying or bent connectors.
    - If available, try using an alternative compatible power cable or charger.

### 2. Examine the Battery (if applicable)

- **Battery Charge:** 
    - If your terminal uses a rechargeable battery, connect it to a reliable power source and allow it to charge for at least 30 minutes.
    - Verify that the battery indicator (if present) shows charging activity.
- **Battery Connection:** 
    - For devices with removable batteries, power down (if possible), remove the battery, then reinsert it securely.
    - Check for any corrosion or dirt on the battery contacts and clean them gently if needed.
    - Place the battery on a flat surface to ensure it is sitting evenly and is not bulging or concave.

### 3. Perform a Hard Reset

- **Reset Procedures:**  
    - Hold down the power button for 10–15 seconds to see if the terminal responds.
    - Take out the battery and then securely place it back into its compartment.

### 4. Check for Environmental Factors

- **Temperature & Humidity:** 
    - Ensure the terminal is in an environment within the recommended operating temperature range.
    - Allow the device to cool down if it appears overheated, then try powering it on again.

### 5. Inspect for Physical Damage

- **External Examination:** 
    - Look over the terminal for any signs of impact, water damage, or loose components.
    - If the terminal has suffered a drop or physical shock, internal hardware issues may require professional inspection.

### Next Steps If the Issue Persists

If the terminal still does not power on after following these steps:

- **Document Your Observations:**
  
    - Note any behaviors (such as intermittent lights or sounds) that occur when you attempt to power it on.
    - Record the steps you have already performed.
- **Contact Support:**
  
    - **Contact Our Support Team:**  
      Use the chat here on the page or email us at [support@surfboardpayments.com](mailto:support@surfboardpayments.com)
    - **Submit a Support Ticket:**  
      Provide detailed information about your issue along with any error messages or codes you’ve encountered. [Create a ticket here »](https://support.surfboardpayments.com/kb-tickets/new)

 

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