Terminal Turns On but Doesn’t Boot Properly

If your terminal powers on yet fails to complete its boot-up process — sticking on the splash screen, or showing an error message — this article guides you through the steps to resolve the boot issue.

Symptoms

• Stuck on Splash Screen: The terminal shows the Surfboard logo or the boot animation without progressing.
• Error Messages During Boot: An error message appears, or the device loops back to the boot sequence.
• Unresponsive Interface: Once powered on, the screen does not respond to any touch or button inputs.

Troubleshooting Steps

1. Perform a Simple Power Cycle:

   • Turn Off and Restart: Press and hold the power button to force the device to shut down. Wait 10–15 seconds, then press the power button again to restart.
   • Remove and Reinsert Battery: If applicable, remove the battery for about a minute before reinstalling it and attempting a restart.

2. Contact Support:

   • Persistent Boot Problems: If the terminal still fails to boot properly after attempting the troubleshooting steps, note any error codes or messages displayed during the boot process.
   • Provide Detailed Information: When contacting support, include details such as your device model, firmware version, and a description of the steps you have already taken.

Additional Tips

• Power Source Consideration: Ensure that during troubleshooting, the device remains connected to a stable power source or has a fully charged battery.
• Check Your WiFi Connection: If the terminal was previously connected to your WiFi network before the issue arose, it's possible that your router is now sending incorrect network signals. This could interfere with the terminal's configuration during the boot process. To resolve this, try restarting your router to restore a stable connection.
• Document Error Codes: Keep a record of any error codes or unusual behavior displayed during boot. This information is invaluable for technical support.