--- title: How do I perform a return for a transaction? description: You can create returns and refund your customers directly from your Surfboard Merchant portal. --- [Skip to content](https://support.surfboardpayments.com/how-do-i-initiate-a-return#main-content) - [English](https://support.surfboardpayments.com/how-do-i-initiate-a-return) - [Svenska](https://support.surfboardpayments.com/sv/hur-gor-jag-en-retur) English Show submenu for translations [Create a ticket](https://support.surfboardpayments.com/kb-tickets/new) [![surfboard-payments-logo@2x](https://support.surfboardpayments.com/hs-fs/hubfs/logos/surfboard-payments-logo@2x.png?width=157&height=40&name=surfboard-payments-logo@2x.png)](https://www.surfboardpayments.com/) Open main navigation Close main navigation - - [English](https://support.surfboardpayments.com/how-do-i-initiate-a-return) - [Svenska](https://support.surfboardpayments.com/sv/hur-gor-jag-en-retur) English Show submenu for translations - [Create a ticket](https://support.surfboardpayments.com/kb-tickets/new) - [Merchant Portal](https://surfboardmerchant.com/) [Merchant Portal](https://surfboardmerchant.com/) Hi, how can we assist you? - There are no suggestions because the search field is empty. 1. [Help center](https://support.surfboardpayments.com/) 2. [Surfboard Merchant Portal](https://support.surfboardpayments.com/surfboard-merchant-portal) 3. [Sales and reports](https://support.surfboardpayments.com/surfboard-merchant-portal#sales-and-reports) September 17, 2024 # How do I perform a return for a transaction? ## You can create returns and refund your customers directly from your Surfboard Merchant portal. Follow these steps to perform a return through your [Surfboard Merchant Portal](https://surfboardmerchant.com): 1. **Log in** to your Merchant Portal. 2. **Select** the transaction you'd like to refund. 3. Click on **"Create refund"**. ![](https://support.surfboardpayments.com/hs-fs/hubfs/image-png-Sep-17-2024-07-25-35-2064-AM.png?width=643&height=52&name=image-png-Sep-17-2024-07-25-35-2064-AM.png) 4. **Initiate the return**. The refund will be processed using the original payment method. For card payments, this will be a Card Not Present (CNP) refund. Select the reason for the refund and then press **"Initiate refund".** ![](https://support.surfboardpayments.com/hs-fs/hubfs/image-png-Sep-17-2024-07-26-31-1475-AM.png?width=646&height=278&name=image-png-Sep-17-2024-07-26-31-1475-AM.png) 5. The return will be **handled by Surfboard Payments**. During this process, the return status will show as "initiated" but not yet confirmed. ![](https://support.surfboardpayments.com/hs-fs/hubfs/image-png-Sep-17-2024-07-27-11-7232-AM.png?width=650&height=143&name=image-png-Sep-17-2024-07-27-11-7232-AM.png) 6. Once **confirmed**, the customer will receive their refund. 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