What are the possible reasons for payment failures?
The most common problem is no internet connection
For the CheckoutX POS app, the in-person payment might have failed due to multiple reasons, such as:
- Failure to update the app
- Device internet issues
https://apps.apple.com/us/app/checkoutx-pos/id6737559876?ppid=e2cc44b8-f470-486e-a097-2a5a9dabc5fe
🤖 https://play.google.com/store/apps/details?id=com.surfboard.checkoutx&listing=surfpay
If this doesn't work, try to restart the device.
Lastly, you can try to reinstall the app. Upon reinstallation you need to register it again in your Merchant Dashboard. Find out how you do that here »
Contact the support team for help.