As explained in the article about Common error messages, these are the troubleshooting steps:
- Authentication Failed:
- Verify login credentials.
- Reset the password if forgotten.
- Ensure two-factor authentication codes are correct and not expired.
- Transaction Declined:
- Check with the issuing bank for details.
- Ensure the card is not expired or blocked.
- Try using a different payment method.
- Insufficient Funds:
- Check account balance.
- Add funds to the account.
- Use an alternative payment method.
- Network Error:
- Check internet connection.
- Restart the router or switch to a different network.
- Retry the transaction after ensuring a stable connection.
- Payment Timeout:
- Ensure a stable internet connection.
- Avoid refreshing or closing the browser during the transaction.
Retry the transaction.
If this doesn't solve your problems, please contact us at support@surfboardpayments.com