--- title: Troubleshooting Your In-person Terminal – Getting Started description: Welcome to the central hub for troubleshooting your in-person payment terminal. This guide is designed to help you quickly identify, diagnose, and resolve common issues that may arise during the use o --- [Skip to content](https://support.surfboardpayments.com/troubleshooting/getting-started#main-content) - [English](https://support.surfboardpayments.com/troubleshooting/getting-started) - [Svenska](https://support.surfboardpayments.com/sv/felsökning/kom-igång) English Show submenu for translations [Create a ticket](https://support.surfboardpayments.com/kb-tickets/new) [![surfboard-payments-logo@2x](https://support.surfboardpayments.com/hs-fs/hubfs/logos/surfboard-payments-logo@2x.png?width=157&height=40&name=surfboard-payments-logo@2x.png)](https://www.surfboardpayments.com/) Open main navigation Close main navigation - - [English](https://support.surfboardpayments.com/troubleshooting/getting-started) - [Svenska](https://support.surfboardpayments.com/sv/felsökning/kom-igång) English Show submenu for translations - [Create a ticket](https://support.surfboardpayments.com/kb-tickets/new) - [Merchant Portal](https://surfboardmerchant.com/) [Merchant Portal](https://surfboardmerchant.com/) Hi, how can we assist you? - There are no suggestions because the search field is empty. 1. [Help center](https://support.surfboardpayments.com/) 2. [Troubleshooting](https://support.surfboardpayments.com/troubleshooting) 3. [👉 Guide](https://support.surfboardpayments.com/troubleshooting#guide) February 10, 2025 # Troubleshooting Your In-person Terminal – Getting Started Welcome to the central hub for troubleshooting your in-person payment terminal. This guide is designed to help you quickly identify, diagnose, and resolve common issues that may arise during the use of your device. Whether your terminal isn’t turning on, is freezing during transactions, or displaying unexpected error messages, you’ll find step-by-step guidance here. Our troubleshooting documentation is organized into the following main categories: #### 🛑 Power & Boot Issues - [Terminal Does Not Turn On »](https://support.surfboardpayments.com/troubleshooting/terminal-does-not-turn-on) - [Terminal Turns On but Doesn’t Boot Properly »](https://support.surfboardpayments.com/troubleshooting/terminal-turns-on-but-doesnt-boot-properly) --- #### ❌ **Operational & Transaction Issues** - [Terminal Freezes or Becomes Unresponsive »](https://support.surfboardpayments.com/troubleshooting/terminal-freezes-or-becomes-unresponsive) - [Payment Transaction Errors & Declines »](https://support.surfboardpayments.com/troubleshooting/payment-transaction-errors-declines) - [Error Codes and Alerts – What They Mean »](https://support.surfboardpayments.com/common-error-messages) --- #### 🛜 **Connectivity & Network Issues** - Terminal Connectivity Problems » - [Security Risk Information »](https://support.surfboardpayments.com/security-risk-information) - [Customer Education and Awareness »](https://support.surfboardpayments.com/customer-education-and-awareness) --- #### 📵 **Hardware Functionality** - Card Reader Troubleshooting » - Receipt Printer Issues » - Battery & Charging Issues » --- #### 📱 **Software & Firmware** - Firmware and Software Update Troubleshooting » --- #### 🛂 **Security-Related Issues** - Terminal Security & Tamper Alerts » --- #### ⚠️ **Diagnostic Tools and Reporting** - Using the Terminal’s Diagnostic Mode » --- Each section is dedicated to a specific area of potential concern. Simply select the topic that best describes your issue, and follow the detailed instructions provided. #### Getting Started: A Quick Checklist Before diving into the detailed guides, try this quick checklist: - **Verify the Basics:** - Is your terminal plugged in or charged? - - Have you checked for any visible signs of damage? - **Restart Your Terminal:** Sometimes, a simple reboot can resolve minor glitches. - **Note Any Error Codes:** If you see an error code on your screen, jot it down. You can refer to our “Error Codes and Alerts” section for more details. **Need more help?** If you’ve tried the troubleshooting steps and your issue remains unresolved, don’t hesitate to reach out: - **Contact Our Support Team:** Use the chat here on the page or email us at [support@surfboardpayments.com](mailto:support@surfboardpayments.com) - **Submit a Support Ticket:** Provide detailed information about your issue along with any error messages or codes you’ve encountered. 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