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In-person Payments

Tap to Pay on iPhone

In-person Payments

Terminal specific guides and FAQ articles

How to register your terminal

SurfPad

Download the SurfPad instruction manual

SurfPad at a glance

How do I accept payments with my SurfPad?

How do I connect SurfPad to WiFi or mobile network?

What does the status bar show?

What is the info screen?

I get a connection error screen

Connection errors

Payment errors

Card read errors

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SurfTouch

SurfTouch at a glance

Get started

Set up your SurfTouch

Accept payments in CheckoutX mode

SurfTouch operating modes

Accept tips in CheckoutX mode

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CheckoutX SoftPOS

What is CheckoutX SoftPOS?

How do I install CheckoutX SoftPOS?

How to register CheckoutX SoftPOS through QR code

Express activation of CheckoutX

Tap to Pay on iPhone

Which devices does Tap to Pay on iPhone work with?

Does using Tap to Pay on iPhone affect my device's battery life?

How do I get started with Tap to Pay on iPhone?

Does Tap to Pay on iPhone support transactions that require a PIN?

How do I know if a transaction was successful?

When a customer taps their card, the interface shows an error message 'Try another card' or 'Cannot read card'. What does this mean?

Which payment cards are supported by Tap to Pay on iPhone?

How do I use PIN Entry Accessibility for Tap to Pay on iPhone?

How do I keep my device secure when a customer enters their PIN?

How do I know if the customer’s payment card is contactless?

What if a contactless payment card isn’t being read?

When trying to use Tap to Pay on iPhone an iOS alert displays “Unable to Set Up Tap to Pay on iPhone - Remove one or more cards from Wallet and try again.” What does this mean?

What does it mean when a customer taps their card and the interface displays a “Try a Different Card” or “Unable to Read Card” error?

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